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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q30-Q35):

NEW QUESTION # 30
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?

A. Product
B. Account hierarchy
C. Employee
D. Account

Answer: D

NEW QUESTION # 31
Which of the following is possible when creating tickets in the Agent Desktop?

A. You can manually assign a maintenance plan.
B. You can create knowledge articles.
C. You can manually select the SLA.
D. You can select multiple registered products in a single ticket.

Answer: D

NEW QUESTION # 32
Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

A. Manual routing
B. Activity planner
C. Time recording
D. Ticket routing
E. SAP Field Service Management

Answer: A,B,E

NEW QUESTION # 33
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Employee
B. Organization
C. Territory
D. Account
E. Service category

Answer: A,B,C

NEW QUESTION # 34
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.

A. Establish release management.
B. Establish regular housekeeping tasks and procedures.
C. Define roles and responsibilities as part of a process transformation office.
D. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
E. Integrate clean core practices in the end-to-end value process chain.

Answer: B,D,E

NEW QUESTION # 35
......

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